ORDER CANCELLATION BEFORE DELIVERY
If you have NOT received your ordered merchandise, you may cancel the complete or part of your order within 24 hours of placing your order without cancelation charge or fee by simply contacting us.
RETURNS AFTER THE DELIVERY
All sales are considered final. However, if your delivery is done and you discover concealed damage you have up to 3 days to report it. Simply call our service department to file your claim. If you have been authorized for a refund, please take of note the following:
- Cash payments will be refunded by cheque (allow 7 business days for this to take place)
- Debit Card payments will be refunded to the same account provided the Debit Card and Debit Card holder are the same person
- Credit Card payments will be refunded to the same Credit Card account (allow 7 business days for this to take place)
- All other forms of payments will be refunded by cheque (allow 21 business days for this to take place)
OUR POLICY CHANGES
GIVE US YOUR FEEDBACK
OUR RETURN POLICY
We are committed to your satisfaction with the products and services we offer. We simply ask that customers verify the products features before they are ordering. Some of the features that should be verified:
- Gas or Electric
- Color of unit
- Height, Width, and Depth, will match the place where your installing the unit
- Height, Width, and Depth, will allow unit to fit through the entrance door
Products any that were opened and/or taken out of the box do not apply for returns. If you need assistance in ordering a product form us or if you need technical help or any advice please call our sales associates’ toll free at 800-473-0114. If you need to return an item you must notify us within 2 days after receiving the unit. No returns will be accepted after that time period. There will be a 25% restocking fee on cancelled or unopened returned items, plus the related for shipping the products back to us. If you need to cancel an order you must call us at 800-473-0114. Do not email us any cancellations. All special order products cannot be cancelled.
Information Gathered through the website
Currently, Brisco Furniture & Appliance Ltd. uses the personal information as a basis for notifications to users, and in order to implement the Terms and Conditions of Use governing the sites (the "Terms"). We may conduct surveys or other studies from time to time of its user base and usage for marketing and planning purposes. With respect to information collected from such surveys or studies, and in the event that responses are to be publicly disclosed, users will be notified at the time they take the survey and we will disclose only aggregate information regarding its users and not personal information identifying any specific individual.
Notwithstanding the foregoing, in cases where surveys allow users to submit written comments, and where Brisco Furniture & Appliance Ltd. advises users of the possibility of such disclosure at the time they take the survey, we reserve the right to disclose text information provided by any user through such a survey, provided that no personal information identifying that user is disclosed. The circumstances under which we would publicly disclose aggregate information include, but are not limited to, sharing survey results with the site population, providing data to advertisers on user preferences and/or demographics, business planning, and publicizing overall usage data in press communications.
In order to implement or enforce the Terms, Brisco Furniture & Appliance Ltd. may use permission based user-provided e-mail addresses to contact users on an individual basis. At no time, unless such disclosure is required by law, governmental agencies, or specifically authorized by the user, will we disclose individual user personal information to unrelated third parties that is not publicly available.
To secure site integrity, Brisco Furniture & Appliance Ltd. employs measures, including but not limited to security audits, use of encryption tools and software, and other reasonable security measures and procedures.
Internal access to users' private and non public personal information is strictly restricted to the site administrators and individuals that are on a need-to-know basis.
Possible errors on the site.
Please take not that while we take every possible measure to display accurate information and product content such as images, specifications and product descriptions on our site, mistakes may happen because of the ongoing changes that can and do originate from the manufacturers themselves and or other content sources. These changes may impact the accuracy of some specifications and we recommend you always contact the store before you make a purchase.
No Guarantees for Factors Beyond Brisco Furniture & Appliance Ltd. Control